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Winter Service

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To ensure peace of mind and greater efficiency, we recommend servicing all of your devices at the end of each season. Starting the next season with devices that have empty memory, fresh batteries, and updated firmware will give you the best chance for success.

If you’d prefer us to handle this for you, visit BroodMinder-Refresh at BroodMinder.com. We’ll clean, test, replace batteries and housings. If a device fails testing, we’ll contact you and offer a refurbished unit at 50% of the cost of a new device.

General Tips for Device Maintenance

  • Use 91% or higher Isopropyl or Ethyl Alcohol to clean circuits without damaging electronics.
  • Place wrappers in the freezer to make propolis removal easier.
  • Check wrappers for cracks and seal any small cracks with packing tape or find replacement wrappers in our e-Store.
  • Watch our maintenance video in the Video Library.

Prepare the Hardware

  • Order CR2032 batteries to ensure you have enough stock. Avoid expensive batteries from supermarkets. Purchase them in bulk, from reputable e-shops to guarantee quality.
  • Gather all your devices and bring them home for servicing in a comfortable environment.
  • Perform a full sync of all devices using the Bees App (Manage Tab > Sync) to ensure no data is missed. Leave your phone syncing and enjoy a coffee (or two).

Device Sync

  • Once syncing is complete move to the Devices tab and check for firmware upgrades.

Firmware Upgrade

T3 & TH3

(Models 47 & 56)

  • Clean any dirt using Isopropyl Alcohol.
  • Replace the CR2032 lithium battery.
  • The device will restart automatically (no power button required).
  • Verify readings and functionality.
  • Fold the device back into its wrapper.

Scales: W+, W3, W4, W5

(models 49 and 57)

All our current scales use standard AA batteries (W+ uses AAA). Replace them if charge is below 40%.

  • Clean the scale to remove dirt.
  • Check the wrappers, box seals and cable gland nuts.
  • Use the BeesApp RealTime feature to verify all load cells are functional.
  • Check readings under no load first and then with known weights.
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  • If needed, tare the scale: In Bees App, navigate to ... > Troubleshooting > Calibrate scale and press the Tare button without modifying other fields.

4G Cell Hub

(Model 54)

The BroodMinder-T91 hub has an internal battery lasting 4-5 months. Recharge it fully with a USB charger (4 hours).

Warning

Ensure the T91's power switch is ON during charging. Otherwise it won't charge.

T91 Firmware Upgrades Upgrading T91 is slightly different process compared to our other devices. We use a direct-from-the-cloud-upgrade called FOTA - Firmware Over The Air. This process is similar to your own smartphone OS upgrade. You should check if an upgrade is available and than trigger it as described below.

  • Check your current firmware version: Go to Devices tab > Hub ID > ... > Show details.

FOTA Upgrade Tips

  • We’re preparing firmware version 3.4x (Dec. 2024).
  • Updates are done via FOTA, not through your phone.
  • If you have version 3.x you can triger the FOTA as described below.
  • If you have version 1.x or 2.x, it needs a factory upgrade. Contact us at support@broodminder.com.

Triggering FOTA Upgrade
1. Cycle the hub power.
2. Upon restart, observe the green light followed by a blue light.
3. During the blue light phase (5 sec), briefly press the central button to trigger the update.
4. Wait 2-3 minutes for the hub to reboot.
5. Verify the firmware update using the Bees App.

Legacy Devices

Below are the detailed procedures for our older models that are still supported.

T2 - Before 2023,

(Models 41 & 47)

  • Replace the battery as shown in this video.
    Battery Replacement

  • Power the device as demonstrated here.
    Power Device

  • Upgrade firmware using this guide.
    Firmware Upgrade

TH - Before 2020

(Model 42)

  • Replace the battery as shown in this video.
    Battery Replacement

W - Before 2021

(Model 43)

This scale uses the same circuit board as the TH model 42. - remove the battery carefully - clean up any dirt - install again the wrappers

Device Firmware Updates

We regularly release updates to improve device operation. Firmware updates use OTA (Over The Air) technology and are easy to perform.

Supported Models:
47, 49, 51, 52, 56, 57, 58, 59, 60 & 63

Bees App Update

Before updating firmware, ensure you’re using the latest Bees App version from the Android Play Store or Apple App Store.

Basic Update Process

  1. Update the Bees App.
  2. Find the Update Icon next to your device in the app.
  3. Press “Update Firmware” or “Sync and Update Firmware”.
  4. Wait for 2-3 minutes.
  5. Verify the update was successful.

If the update fails:

  • Remove the batteries for 1 minute, replace them, and retry.
  • If the issue persists, contact support@broodminder.com.